Frequently Asked Questions
What are your shipping options and delivery timelines?â–Ľ
We offer standard and expedited shipping across the United States. Standard delivery typically takes 3-7 business days, while expedited orders arrive within 2 business days.
What is your return policy for online orders?â–Ľ
You may return unused items in original packaging within 30 days of delivery. Please use our online portal to generate a prepaid shipping label for easy returns.
Which payment methods do you currently accept?â–Ľ
We accept all major credit cards, PayPal, and Apple Pay. For your convenience, we also offer interest-free installment plans through Shop Pay and Affirm at checkout.
How do you ensure the quality of your products?â–Ľ
Every Lo & Sons bag undergoes rigorous testing for durability and functionality. We use premium, sustainable materials and inspect each piece to meet our high craftsmanship standards.
