Returns & Exchanges
At Lo & Sons, we want you to love your travel gear; if you are not completely satisfied, we accept returns and exchanges on unused items within 30 days of delivery. Please ensure all original tags are attached and the product is in its original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Prepaid Label
Once your request is submitted, download and print the prepaid shipping label provided via email to ensure convenient tracking.
Pack Your Items
Securely pack your unused items in their original shipping box or a similar protective mailer, making sure to include any dust bags or accessories.
Drop Off and Track
Hand your package to the designated carrier and keep your drop-off receipt; your refund will be processed within 10-14 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing